Front Desk Accelerator

Unless your treatment providers are also participating in front desk duties, this probably wouldn’t be the right Workshop for them. Email us at [email protected] for more information on our Client Attraction Workshop, Committed Clients Workshop, and the Spa Strong Sales Academy.

 If you have the time and would like to learn the same skills and processes they’ll be implementing, then absolutely join us! These will be fantastic concepts and techniques for you to know as the owner or manager, too! However, if your time is limited and you’re looking for a way to delegate training entirely, we’ve got you covered!

That’s a valid concern! In our experience, most staff members leave because they lack direction or training to do their job successfully. This is understandable because you are so busy! Maybe you haven’t had strong experience training team members on these responsibilities before and you’re doing the best you can.  In the Front Desk Accelerator, we’ll share all the tools they need to understand their role, exceed performance expectations, and find purpose and empowerment in their position, which decreases employee turnover. 

This Workshop is designed to provide adequate in-person interaction to truly set your Front Desk Team up for success! Because of this, we are not offering virtual options at this time. We know they will receive immense value by attending, which will benefit your company in so many ways!

As with any new skill, if you don’t use it, you’ll lose it. We recommend requiring your Front Desk Staff to role play the scripts daily for at least 10 minutes. Encourage them to implement the techniques they learn here. If you notice them reverting to old habits, have a conversation to get them back on track! If you need support with this, email [email protected] to learn more about our Skyrocket Employer Program.